Bounce-backs

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The Bounce-banks (All) and Bounce-backs (by Mailing) reports allow you to view Members of your site who have accumulated at least one Hard Bounce or one Soft Bounce.


The Bounce-backs (All) report allows you to view all Members of your Site who have accumulated at least one Hard Bounce or one Soft Bounce. As shown below, the report displays the e-mail address of each Member who bounced and the number of Hard and Soft bounces they have accumulated to date. Any Member who has accumulated one Hard Bounce or five Soft Bounces will be automatically suppressed from future mailings.


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The Bounce-backs (by Mailing) report allows you to view all Members of your Site who have accumulated at least one Hard Bounce or one Soft Bounce for a specific mailing.


The first step in viewing the report is to select the mailing for which you wish to see bounces. As shown below, you can choose a mailing by clicking on the "Select" link to the left of the mailing description.


Once you've selected a mailing, Enterprise will generate a report like the one below which displays the e-mail address of each Member who bounced and the total number of Hard and Soft bounces they have accumulated to date. Any Member who has accumulated one Hard Bounce or five Soft Bounces will be automatically suppressed from future mailings.


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As with most reports in Enterprise, you can view the report online or export it to a variety of formats which you can then save to your desktop. For example, you might want to save the reports as PDF files so that you can e-mail them to colleagues or print them out to bring to meetings. Or you may want to export reports as Excel files so that you can further analyze the data in spreadsheet format. To export a report, simply choose the appropriate format from the "Export to the selected format" dropdown. Click the "Export" button and you will be prompted to save the file to your computer.